Trust starts with clear information.
Find the documents and questions that help your company evaluate HELPLINE. This center distinguishes public guidance from information requiring technical, legal or contractual verification.
Find the right document
Privacy and data
Use and responsibilities
Legal drafts are identified on their respective pages. They do not replace approved or signed documents. Working documents are currently available in Portuguese.
What to assess before contracting
Ask for a demonstration of a report’s journey: receipt, triage, investigation, communication and closure. Request evidence of controls relevant to your situation.
- Who can access data and manage permissions?
- How can a reporter follow a case?
- How are actions and decisions recorded?
- How are data exported, retained or deleted?
The contracting organization needs to define investigators, access permissions, applicable policies and decision criteria. The evaluation should clarify which features are included in the contracted plan and configuration.
Information requiring verification
This center makes no claim of certification, independent audit or automatic compliance. Confirm the documents and evidence before a contracting decision.
Information requiring verification
- [INFORMATION TO VERIFY] Full legal identification of the provider and customer.
- [INFORMATION TO VERIFY] Official privacy officer contact and request process.
- [INFORMATION TO VERIFY] Infrastructure, processing regions, subprocessors and transfers.
- [INFORMATION TO VERIFY] Applicable technical controls, audits, certifications, retention and continuity.
- [INFORMATION TO VERIFY] SLAs, support and any availability commitments.
Request clarification
Identify the topic and related document. Do not send passwords, reporting codes or sensitive personal data through the commercial form.
Institutional contactTo submit or track a report, use the channel indicated by your organization. This website is for institutional inquiries.