- Report assessment and prioritization
- Action and decision history
- Evidence organization
A safe space to listen.Clarity to act.
Whistleblowing and case management for businesses.
Welcome reports, organize investigations and strengthen your company’s integrity. With care for people, from start to finish.
- Confidential listening
- End-to-end case management
- Decisions with context
A culture of integrity starts with room to speak. HELPLINE connects listening to people with care in every decision.
Explore the platformPeople at the center. Teams working together.
The right information for those who listen, investigate and decide.
- Sensitive report handling
- Communication during investigations
- Action follow-up
- Consolidated report view
- Deadline tracking
- Information for prevention
Illustrative photography. People shown do not represent HELPLINE clients or employees.
A clear process, from report to resolution.
An organized process so every report gets attention and every team knows what comes next.
Example OrganizationOne report. A clear path.
Follow every step, with context and responsibility.
HL · 2026 · 0042Report received
Listen
A channel to share concerns confidentially and follow the response through a reference number.
Identity protected
Case history
Report received
Reference created. The reporter can follow the response without identifying themselves.
Report receivedHL · 2026 · 0042
HL · 2026 · 0042Under review
Understand
Organize information, assess priority and assign the case to the right people.
Identity protected
Case history
Under review
Information organized for the responsible team’s initial assessment.
Report receivedHL · 2026 · 0042
HL · 2026 · 0042In progress
Investigate
Gather evidence, record actions and maintain communication during the investigation.
Identity protected
Case history
In progress
Responsible team assigned. Actions recorded in the case history.
Report receivedHL · 2026 · 0042
HL · 2026 · 0042Completed
Resolve
Document the decision, share the outcome and turn learning into prevention.
Identity protected
Case history
Completed
Decision documented. A response is available through the reference number.
Report receivedHL · 2026 · 0042
- 01
Listen
A channel to share concerns confidentially and follow the response through a reference number.
- 02
Understand
Organize information, assess priority and assign the case to the right people.
- 03
Investigate
Gather evidence, record actions and maintain communication during the investigation.
- 04
Resolve
Document the decision, share the outcome and turn learning into prevention.
Trust is built in every detail.
Confidentiality, accountability and traceability shape how every report is handled.
Responsible access
Roles and permissions organize who can access and manage each step.
Discreet communication
Interact with the reporter within the case follow-up process.
A history you can follow
Record actions and decisions to provide context for investigations and accountability.
Plans for every maturity stage
Build your integrity channel with predictable costs and operational growth.
Essential
US$ 299/month
Structured baseline to launch your channel securely.
- Anonymous reporting channel with response protocol
- Standard triage and investigation workflow
- Dashboard with operational indicators
- Business-hours email support
Professional
US$ 499/month
Expanded governance for higher-criticality operations.
- Everything in Essential
- Risk matrix and routing rules
- Configurable SLAs by case type
- Priority support and follow-up meetings
Enterprise
Custom pricing
Dedicated architecture for large groups and regulated environments.
- Everything in Professional
- Enterprise integration assessment
- Dedicated environment and advanced controls
- Strategic management with HELPLINE specialist
Reference pricing for annual contracts. Setup and advanced integrations depend on scope.
Executive FAQ
Critical aspects for evaluating channel security, operations, and governance.
Is anonymity truly guaranteed?
Check the identification options in your organization’s channel. Text and attachments can identify a person indirectly even when no name is given. Read the guidance and request evidence of the controls before assuming anonymity is guaranteed.
Is it compatible with LGPD?
Compliance depends on the purposes, legal bases, responsibilities and controls of the operation. Buying a tool does not guarantee automatic compliance; review the documents with the people responsible for privacy.
Are audit logs available?
Ask to see which events are recorded, who can access them and the limits on modification and export. Confirm the history available in the contracted plan and configuration.
Can it integrate with SSO?
Available integrations and authentication requirements must be confirmed in the technical assessment of the contracted plan and scope.
What is the average implementation time?
Implementation runs in stages for setup, governance alignment, and user enablement. Final timeline depends on customization and integrations.
Is legal support included?
HELPLINE is a technology platform. Legal support can be provided by internal teams or partners using the system workflow and audit trail.
Knowledge for a culture of integrity.
Ideas and guidance to take listening seriously.
Raise your institutional governance standard
We assess your current scenario and define a plan to reduce operational, reputational, and regulatory risk.
contato@helpline.com.br